DO YOU NEED ASSISTANCE?
Customer Service is here to help. We have several options to help you find the answer to your questions:
- You can email us at firstname.lastname@example.org
- You can request a call from a customer service representative via e-mail
- Wholesale account inquiries can be made at email@example.com
- Or take a look at the information below to see if it includes your answer
Here we've compiled the common questions we receive and some other facts you might be interested in. Just click on your question, and you'll be taken directly to the right answer.
FREQUENTLY ASKED QUESTIONS
- What is your contact information?
- Where is sizing and fit information?
- How long until I receive my order?
- What is your return/exchange policy?
- How do I track my return?
- Can I return an item that I received as a gift?
- How much is shipping/handling at August+Peel?
- How can I be removed from your mailing list?
- Can I order by phone/mail?
- Who should I contact regarding Wholesale Orders?
1. What is your contact information?
Our customer service can be contacted directly at firstname.lastname@example.org. Our preferred contact method is by e-mail, but if you'd like to discuss a matter over the phone, please e-mail us a contact phone number and preferred time to call.
2. Where is the sizing and fit information?
See our sizing information here.
3. How long until I receive my order?
We strive to keep you updated with every move of your order processing. Orders are processed within two business days. Depending on your shipping choice, you will receive your products as quickly as we can get them to you.
4. What is your return/exchange policy?
August and Peel wants you to be ecstatic about your purchase. That's why we offer a hassle free 90 day return/exchange policy for new and unused items in their original packaging.
- Simply sign into your account to start the return. If you do not have an account, click here to download an exchange/refund form to include in your package.
- If a prepaid return label came with your product(s) please utilize that to ship the items back to us with the exchange/refund form enclosed. If your items did not come with a label, or it was misplaced, please e-mail us at email@example.com to receive your return label. A small shipping fee of $8.95 will be deducted from your refund. Shipping is free for all exchanges on non-equipment items.
If you choose not to use the Prepaid Return Label, no shipping fee will be deducted. Please send the package using the shipper of your choice and ship to:
August and Peel
1084 N El Camino Real #187
Encinitas, CA 92024
Please allow 14 days for us to receive and process exchanges and credits.
5. How do I track my return?
You will be able to track your return, either via your store account or by utilizing e-mail instructions received from us.
6. Can I return an item that I received as a gift?
Gifts that are unused and in their original packaging may be exchanged for store credit. Please e-mail us at firstname.lastname@example.org to process a gift exchange.
7. How much is shipping/handling at August+Peel?
Shipping and handling is calculated at checkout. Several options will be provided.
8. How can I be removed from your mailing list?
Each e-mail should have an unsubscribe option at the bottom of it. If you are having problems and would like to be removed from our mailing list, please e-mail email@example.com.
9. Can I order by phone/mail?
Phone orders are accepted for bulk purchases of over $1,500. Please contact firstname.lastname@example.org and a customer care representative will contact you to complete the order.
11. Who should I contact regarding Wholesale Orders?
For wholesale inquiries, please e-mail email@example.com.